Shipping policy

Orders over $70.00 have free local delivery. This is for one delivery attempt - Additional fees may be charged if incorrect address given, gate key information not included, etc. Outside of Charlotte, shipping fees will apply.

Shipping fees are estimated; should additional fees be required to ship your product, we will reach out to discuss the overage.

Shipping fees are non-refundable. We will refund (or exchange) your purchase excluding original shipping cost. To protect yourself in the event of loss or damage when making a return, please insure your package. Your refund may also exclude additional charges incurred in processing your order. This is due to the high cost of shipping, packing materials, time and labor. 

All items must be returned in unused condition and in their original packaging.

We’re consumers just like you, and we understand the value of quality customer service. We appreciate our many repeat and lifelong customers and we’ll do everything within our power to ensure you have an excellent experience when you order from us.